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  • Writer's pictureAmi Kassar

AmiSight 11/19: Having Supply Chain Issues? Over-Communicate with Your Customers !!!

Four months ago, I put a deposit down for new windows for our house. They were supposed to arrive in about a month and be installed a week later. I am still waiting !!


My frustration is with the communication with our vendor – who has been sitting on our deposit all this time. Every few weeks, I call – and leave a few messages. When I finally get somebody, the answer is always the same: there are supply chain issues, and we're waiting for the factory !! When we have something to tell you, we will !!


I would feel much better with a weekly check-in from the vendor, letting me know that they're still waiting and pushing the factory every day to get our product in. As it stands right now, I am left entirely in the dark – and have a poor taste in my mouth. So my suggestion is, that if supply chain issues are impacting your delivery time, do everything you can do to over communicate with your customers !!!


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5 Comments


Vladimir Gendelman
Vladimir Gendelman
Nov 19, 2021

Great point Ami. Interestingly enough, we have crazy supply chain issues in printing and promotional products also, everything from pallets, plates, ink, paper, binder rings, vinyl and so on. I call/email my clients periodically to remind them that I did not forget about them and everybody understands. In reality, there is nothing we can do to push the factory, but people just need to know that they are top of mind. Everyone deserves to feel important and that is what I am trying to do for people. Thanks for this post!!!

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akassar
akassar
Nov 24, 2021
Replying to

over communicate !!!!

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Buffy Miller Folise
Buffy Miller Folise
Nov 19, 2021

I agree with this completely! We had ordered a new front door and it took forever. The guy never ONCE called or text to say "hey we know you're still waiting" or any check in. For a while I thought he had stolen my money since we decided to pay all up front! Finally we got it installed!


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Chris Earley
Chris Earley
Nov 19, 2021

No call backs because they're probably having labor shortage issues too! 😆😆

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akassar
akassar
Nov 24, 2021
Replying to

Can solve it with automation !!!

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