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  • Ami Kassar

AmiSight 3/25: Is Your Company More Like United or Delta?

I flew both United and Delta this week.

Our United flight was delayed multiple times. Finally, as I was starting to sweat, wondering if it would take off at all (it was only about midnight), I went to the gate agent and asked for clarity about what was going on. He responded that he didn't have a clue until the mechanics came off the plane and told me to “go sit down”.


On the Delta flight, the passenger and her daughter sitting next to me were worried about their tight connecting flight. So the flight attendant voluntarily worked to move their seats closer to the front of the plane to get off faster.


So which airline is your company more like and why?


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