AmiSight 8/8: Why Does It Take a Crisis to Spur Action?

I am always struck by a Covid memory of two restaurants that stood side by side in the same strip mall. The one restaurant shut down and never returned. The other quickly pivoted, and before long, masked customers lined up around the block to pick up takeout meals.

What was the difference between these two restaurants? I have never interviewed the owners, but it's most likely their grit, determination, and courage. How we respond and pivot in a crisis is a sign of who we are and how we lead. And almost every business will face a crisis or two in its journey.

If your business is facing a crisis, the worst thing you can do is ignore it and hope it will pass. Instead, pivot, adjust, and quickly reignite your deep entrepreneurial spirit. 

I delve deeper into this topic in my 21 Hats column today. Click the button below to continue reading.

21 Hats Column