AmiSight 9/9: The Retention Playbook: Loyalty in 100 Days

In this week’s edition of the AmiSights Podcast, professional speaker and author Joey Coleman discusses the critical importance of employee retention and experience, emphasizing that the first 100 days of an employee's journey are crucial for their long-term engagement. 

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"When we think of employee experience and customer experience, they're actually two sides of the same coin. As we improve one and polish one up, the other one increases in value and shine as well. And vice versa. If your employee experience is going down and down, I can almost guarantee that your customer interactions are getting more and more negative as well."

The main topics of today’s episode include:

• The importance of customer and employee retention, featuring insights from Joey Coleman's books "Never Lose a Customer Again" and "Never Lose an Employee Again."

• Challenges and strategies for maintaining company culture and employee engagement in a virtual and global work environment.

• The connection between employee experience and customer experience, and how improving one can enhance the other.

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